JP Enterprise IT Helpdesk Tickets

JP Enterprise IT Helpdesk Tickets models internal Japanese helpdesk workflows in medium to large organizations. Each ticket contains a short subject line (件名), a detailed body written by employees in natural business Japanese, and lifecycle metadata such as priority, assignee team, open/close timestamps, and resolution codes.

Tickets are labeled with multi-level categories (アカウント・権限, PCトラブル, ネットワーク, SaaSアクセス, セキュリティ, 資産管理 など) and optional root-cause tags (設定ミス, ハード障害, 仕様, 教育不足). Where available, the dataset provides resolution summaries in bullet points and “customer visible” replies phrased in polite Japanese, making it useful for generating response templates and knowledge-base entries.

This dataset is suited for training triage models, routing assistants, auto-summarizers for incident postmortems, and recommendation systems that suggest similar past tickets. The Japanese text reflects typical enterprise style: 丁寧語＋略語＋カタカナIT用語が混ざる現場の文体を再現しています。

All content is synthetic or de-identified. Real hostnames, IP addresses, and internal system names are replaced by type-preserving placeholders. The JSONL format keeps ticket history (updates and comments) as an array so that conversation-aware models can reason over the full lifecycle of an issue.